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Ambulance Service Manager (ASM) Program

Healthcare Industry

Organizations Involved

Occupations Involved

Workforce Development Focus

Workforce Issues Addressed


Fitch & Associates

Emergency Medical Technicians

Improving the quality of healthcare workforce AND healthcare workforce retention

Training current healthcare professionals in new techniques or practices; expanding career and/or professional development opportunities for current healthcare professionals


The Ambulance Service Manager (ASM) Program is a certification course that provides participants with skills on how to be an effective leader in EMS services. The ASM program, run by Fitch & Associates, has an online component, followed by two 6-day periods of in-person training sessions. Each cohort has 40 participants who learn about case studies and real-world applications of theories to prepare them for critical issues faced by today's EMS departments and leaders. Some topics covered during the course include: EMS system design and deployment, how work styles differ and how to take advantage of that diversity, and the foundations of EMS systems.

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